Welcome to Crystal Sports Enterprises! Your satisfaction is our top priority, and we are committed to providing you with premium-quality products and exceptional customer service. This Refund and Returns Policy outlines the terms and conditions for returns, exchanges, and refunds to ensure a seamless shopping experience.

Eligibility for Returns

We accept returns under the following conditions:

  • The item must be returned within 30 days of the purchase date.

  • The item must be unused, unwashed, and in its original condition with all tags attached.

  • The item must be returned in its original packaging.

  • Proof of purchase (e.g., receipt or order confirmation) must be provided.

Items that do not meet these criteria may not be eligible for a return or refund.

Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

  • Customized or personalized items.

  • Clearance or final sale items.

  • Items that have been used, damaged, or altered by the customer.

How to Initiate a Return

  1. Contact Us: Reach out to our Customer Support team to request a return authorization.

  2. Prepare Your Package: Securely package the item(s) with all original packaging, tags, and proof of purchase.

  3. Ship the Item: Use a trackable shipping method to return the item to the address provided by our support team. Please note that customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Exchanges

We offer exchanges for items of equal or lesser value, subject to availability. To initiate an exchange, please follow the same steps outlined in the “How to Initiate a Return” section. Once we receive and inspect the returned item, we will process the exchange and ship the replacement product.

Refunds

Refunds are issued to the original payment method and are processed as follows:

  • Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your refund.

  • Approved refunds will be processed within 7-10 business days.

Shipping costs are non-refundable unless the return is due to a defect or error on our part.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately.

We will cover the return shipping costs and either replace the item or issue a full refund, depending on your preference.

Cancellation Policy

Orders can be canceled within 24 hours of placement for a full refund. After this period, the order may already be in processing or shipped, and the return policy will apply.

Additional Information

  • Crystal Sports Enterprises is not responsible for items lost or damaged during return shipping. We recommend using a trackable and insured shipping method.

  • For international returns, additional fees and customs duties may apply, and customers are responsible for these costs.

  • For any questions or assistance, please contact us

Thank you for shopping with Crystal Sports Enterprises. We value your trust and are committed to ensuring your satisfaction with every purchase!